By confirming a booking with us you accept the following terms and conditions. Don’t worry, there are no nasty surprises, but it’s important that you read them carefully. 

Prices
All rates are based on a per room, per night basis. The prices shown are inclusive of Full English Breakfast VAT and service charges. 

Credit cards
Your card details will be used to guarantee your booking. No charges will be made unless specified or in the event of failure to comply with our cancellation policy.

Cancellation
We understand that sometimes it might be necessary to cancel your booking. You can do so with no charge up until 12 noon on the intended day of your arrival. To cancel your booking phone 01472 240 024. You will be issued with a cancellation reference number that you will need to quote in all future correspondence regarding this particular booking. 

Failure to comply with our cancellation policy will result in a charge equivalent to the cost of your first night’s stay. This also applies to rooms within group bookings. 

Very rarely, we may have to cancel your booking. We will inform you as soon as possible and offer you alternative accommodation of the same standard, or higher, or offer a full refund. We cannot pay compensation or any reimbursement of any expenses or costs you may incur as a result of any such cancellation or change.

Arrival and departure
Check in: Your room will be ready for you from 2pm.
Check out: You don’t need to leave your room until 11am on the morning of your departure.
Please inform the hotel if you will be arriving late.  Failure to do so may result in the room being resold.

Deposits
All deposits are non-refundable.

Insurance
It’s a good idea to take out insurance to cover for unexpected cancellations or curtailment of your stay as well as the loss of baggage, personal affects or money. We cannot be held responsible for any loss you incur.

Mobility Impaired
We comply with the access requirements of current legislation.  If you have any special requirements please inform us at the time of booking.

Children
Accommodation for children up to the age of 12 is free of charge when sharing a room with two paying adults.  Meals are charged as taken.  Children/young adults over the age of 12 are charged at full price.

High chairs and cots are available on request.  Please let us know your requirements and we will reserve whatever you need.

All children under the age of 18 must be accompanied by a responsible adult.

Pets
Pets are not accepted at the Humber Royal Hotel with the exception of assistance dogs which are welcome at no extra charge.

Smoking
We operate a strict no-smoking policy throughout the hotel.  Failure to comply will result in an automatic charge of £150 being made to your account.

Damage
You are responsible for any damage caused to the hotel or the furnishings of the hotel by you or a member of your party. If any such damage is caused the customer shall be liable to pay to the Humber Royal Hotel on demand the amount required to make good or remedy such damage.

Hotel Events
Please be aware that at certain times throughout the year we may host weddings, events and parties which you may feel would be intrusive. Please contact us for further information.

Events Beyond our Reasonable Control
We shall not be in breach of these terms, nor liable for any failure to perform any of our obligations in relation to your Booking (such as the provision of room(s) and/or other products and/or services and/or extras) due to any adverse event, act, omission or accident which happens beyond our reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, interruption or fire (except by way of our default) or failure of (except by way of our default) electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.

Privacy Policy

Summary

Last updated: 2010-29-11 

The agreement below outlines our policy in detail. The highlights are as follows:

• We won’t ever allow any other company to use your personal information for marketing purposes.
• We use cookies to enable us to customize the site for each user.
• We use server logs and third-party analytics services to enable us to understand how our users are using the site and to guide usability and other improvements.

 

1. Acknowledgement And Acceptance Of Terms

Icon Hotels is committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our website. By accessing Icon Hotels, you acknowledge and fully understand this Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement.

 

2. Participating Merchant Policies

Related services and offerings with links from this website, including vendor sites, have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Since we do not have direct control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transaction with such parties.

 

3. Information We Collect And How We Use It

Icon Hotels collects certain information from and about its users three ways: directly from our Web Server logs, the user, and with Cookies.

 

a. Web Server Logs

When you visit our Website, we may track information to administer the site and analyze its usage. Examples of information we may track include:

• Your Internet protocol address.
• The kind of browser or computer you use.
• Number of links you click within the site.
• State or country from which you accessed the site.
• Date and time of your visit.
• Name of your Internet service provider.
• Web page you linked to our site from.
• Pages you viewed on the site.

We also use third-party services, such as Google Analytics, to collect and analyze such information.

 

b. Use of Cookies

We may use cookies to personalize or enhance your user experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web Server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalized functionality.

We reserve the right to share aggregated site statistics with partner companies, but we do not share any personally identifiable information. We may allow third-party cookies from analytics services, such as Google Analytics.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website.

 

c. Personal Information Provided By Users

Visitors to our website can register to purchase services. When you register, we will request some personal information such as name, address, email, telephone number or facsimile number, account number and other relevant information. If you are purchasing a service, we will request financial information. Any financial information we collect is used only to bill you for the services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. For other types of registrations, we will ask for the relevant information. You may also be asked to disclose personal information to us so that we can provide assistance and information to you. For example, such data may be warranted in order to provide online technical support and troubleshooting.

We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including:

• To fulfill your service requests for services
• To protect ourselves from liability
• To respond to legal process or comply with law
• In connection with a merger, acquisition, or liquidation of the company

We will never share your email address or other contact information with other companies, except to enable fulfillment of specific requests you have made.

 

4. Use Of Web Beacons

Our email communications may contain electronic images known as Web beacons, in order to determine whether messages have been opened and acted upon.

Some of these Web beacons may be placed by third party service providers to help determine the effectiveness of our advertising campaigns or email communications. These Web beacons may be used by these service providers to place a persistent cookie on your computer. This allows the service provider to recognize your computer each time you visit certain pages or emails and compile anonymous information in relation to those page views, which in turn enables us and our service providers to learn which advertisements and emails bring you to our website and how you use the site. We prohibit Web beacons from being used to collect or access your personal information.

 

5. Accessing Web Account Information

We will provide you with the means to ensure that personally identifiable information in your web account file is correct and current. You may review this information by contacting us via our contact form.

 

6. Changes To This Statement

Icon Hotels has the discretion to occasionally update this privacy statement. When we do, we will also revise the “updated” date at the top of this Privacy page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.

 

7. Contacting Us

If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please contact us via our contact form.